- Received a "Timed out" or "No response" error?
For some secure sites (HTTPS) that are 18+, you might get a 'Timed out' or 'No response' message instead of our age verification page.
If this happens to you, you'll need to prove your age to get access. Click continue, or call 61018.
Once you've proven your age, we'll remove the restrictions and won't ask again.
- Why we block 18+ sites
We want you to be able to use the internet for whatever you want. But at the same time, we want to protect young people from seeing things they shouldn't.
So we block everyone from websites with 18+ content, until we confirm you're over 18.
To unblock it, click continue to prove your age or call us free on 61018.
You'll need a credit card (Visa or Mastercard) to prove your age. Debit cards won't work.
- Why you'll need your credit card
When we check your age, we'll charge £1 to your credit card. We'll then give you a refund (first time only) on your phone bill or as a phone credit.
Why do we do this? If anyone elses uses your credit card to prove their age, you'll know when looking at your credit card statement.
- Don't have a credit card?
Take your photo id into an O2 shop.
Photo id can be your passport, driving license or another official document with your photo and your date of birth on it.